Interview Q&A
How long have you been in business?
13 years
What is your primary product or service?
hospitality...This is a Bed and Breakfast which services visitors with a unique experience for stays in the area. Breakfast is served each morning.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I've always been interested in the Hospitality Field and have been in the Real Estate Business as a Broker and Salesperson in Grand Haven for the past 25 years.
I was invited to market the Boyden House by the former owners and swiftly decided to change careers.
How do you differentiate yourself from other businesses in your category and area?
The Boyden House is the only B&B in the area built in 1864 with grand appointments, a European flair and current eclectic design with whimsical & interesting nooks and crannys for your discovery. The woodworkings are massive , stunning are indicative of the period when there were no architects and patterns and "workings" were copied from Europe. In the day when the "Nineties" were gay and frivolous and people were wealthy.
How many locations do you have and do you have plans to expand?
One...no
Provide detailed directions to your location
We are in the City of Grand Haven located on the corner of Fifth and Lafayette streets.
What type of payments do you accept?
Cash, Check, Mastercard, Visa, Discover and American Express
Which areas do you service?
All
Who owns your company or runs daily operations?
Tony and Gail Kowalski...owners and innkeepers
What are your hours of operation?
9:00 AM TO 7:00 PM FOR PHONE CALL.
What is the best compliment anyone can give you?
It always gives us a thrill when a guest walks in, their eyes wander and they are astounded at what surrounds them and it continues to interest and relax them. Comments...."It feels like home" "Tell me about this house".....